Simulation not loading - Waiting for i-01786c45cc2b17b63.robotignitacademy.com

[pabimor]

Dear Support Team,

When I try to open a course like “Python for Robotics”, the IDE get stuck trying to load. As you can see in the picture below, there is the following message “Waiting for i-01786c45cc2b17b63.robotignitacademy.com…”.

It seems to be related to the simulation environment.

Thanks in advance.

Best regards,
Pablo

[bayodesegun]

Hi Pablo,

As far as I can see in the screenshot, it appears you are having problems loading the simulation (not the IDE, as you mentioned. The IDE [code editor] is the screen in the middle).

There seems to be something in your browser blocking the page. Please check:

• Is your browser in incognito or private mode (or some other limited mode)?
• Does your network allow WebSocket connections, ws:// or wss://, in addition to http and https? We use WebSocket extensively for those screens. You can check whether WebSocket is working here: https://www.websocket.org/echo.html (click the Connect button and then the Send button).
• Is third-party JavaScript enabled for your browser?
• Are you using an AdBlock or some strict Internet Security suite?
• Are you behind a VPN/Firewall?

One quick test to troubleshoot is trying another browser (we support Chrome, Edge, Firefox) /Internet connection/PC you have not tried before.

[pabimor]

Hi Bayode,

Thank you for your quick reply. Finally it was a problem related to the web socket from my laptop. It has been solved.

Best regards,
Pablo