Dear Support Team,
When I try to open a course like “Python for Robotics”, the IDE get stuck trying to load. As you can see in the picture below, there is the following message “Waiting for i-01786c45cc2b17b63.robotignitacademy.com…”.
It seems to be related to the simulation environment.
Thanks in advance.
As far as I can see in the screenshot, it appears you are having problems loading the simulation (not the IDE, as you mentioned. The IDE [code editor] is the screen in the middle).
There seems to be something in your browser blocking the page. Please check:
- Is your browser in incognito or private mode (or some other limited mode)?
- Does your network allow WebSocket connections,
wss://, in addition to
https? We use WebSocket extensively for those screens. You can check whether WebSocket is working here: https://www.websocket.org/echo.html (click the Connect button and then the Send button).
- Are you using an AdBlock or some strict Internet Security suite?
- Are you behind a VPN/Firewall?
One quick test to troubleshoot is trying another browser (we support Chrome, Edge, Firefox) /Internet connection/PC you have not tried before.
Thank you for your quick reply. Finally it was a problem related to the web socket from my laptop. It has been solved.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.