My subscription has renewed unexpectedly, can this be refunded?

My company has been charged for another years subscription. This is not needed. Can this be cancelled and refunded?

Hi @joshua.barnfather,

Your subscription has been refunded. Your should find it on your bank statement in 5-10 days.

Normally we expect client to take care of cancelling their subscription before the renewal date, but our CEO has graciously approved this refund in this case.

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