Full error: “Subscription failed: you already have an active subscription to the product ‘Learner Monthly’. Only one active subscription is permitted. Your subscription is still active but your license has expired because autorenewal failed. Please contact us to resolve this issue.”
I believe this is because my billing information has changed and needs updating. Can you plase cancel my active subscription so I can re-subscribe and enter in my new information?
Thanks!
Duncan
Hi Duncan,
Thank you for contacting us about this issue!
Your diagnosis is right. Your current subscription has been canceled and you may now re-subscribe.
Cheers,
Hello,
I would like to mention that I want to renew my subscription it’s going to expire in 3 days but I am getting the error mentioned below:
Subscription failed: you already have an active subscription to the product ‘Learner Monthly’. Only one active subscription is permitted.
Can you please allow me to re-subscription?