Realrobot connection error

How to contact the construct team I want tell them about a problem i faced regarding connection to the realrobot and i want help ASAP

Hi, we had a power outage that affected the robot. You should be able to connect now

Please read this topic in which i wrote the problem i faced as you will understand why i really need my reservation back.
Please note that i posted this topic 2days ago and still no one replayed to solve my problem.

You have your reservation back now. Apologies for all the trouble.