Auto Renewal of subscription

My license for the month has expired, and it has not auto renewed. It says the following: “Subscription failed: you already have an active subscription to the product ‘Learner Monthly’. Only one active subscription is permitted. Your subscription is still active but your license has expired because autorenewal failed. Please contact us to resolve this issue.” Please help me out.
Thanks and Regards

The issue has been resolved. Details in your email.


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